Shipping Policy

1. Order Processing Time

All orders are processed subject to product availability and payment verification.

• Standard Orders: Typically processed and dispatched within 1–3 business days.
• Customised/Made-to-Order Products: Processing times vary and may take between 7–14 business days depending on the level of customization. You will be notified of the estimated dispatch date at the time of purchase.

Please note that our warehouse does not process or dispatch orders on Sundays or Indian public holidays.

2. Shipping Methods & Delivery Times

We partner with reliable courier services to ensure timely delivery across India. Once dispatched, standard delivery times are as follows:

• Metro Cities: 3–5 business days after dispatch.
• Non-Metro/Tier 2 & 3 Cities: 5–7 business days after dispatch.
• Remote Areas (e.g., North East, J&K): 7–10 business days after dispatch.

Note: Delivery timelines are estimates and may occasionally be affected by unexpected weather conditions, regional disruptions, or carrier delays.

3. Shipping Charges

Shipping costs are calculated at checkout based on your delivery pin code and the weight/dimensions of your order.

• We occasionally offer Free Shipping on orders above a certain value. Please check our website banner for current promotions.
• Any applicable shipping fees will be clearly displayed before you finalize your payment.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email or SMS containing your tracking number and a link to the courier partner's tracking portal. You can also track your order directly through your ZASS Carpets account dashboard.

5. Delivery Issues & Non-Availability

Our delivery partners will typically attempt delivery up to 3 times before returning the package to us.

• If you are unavailable to receive the package, the courier may contact you via phone to reschedule.
• If a package is returned to us due to multiple failed delivery attempts or an incorrect/incomplete address provided by the customer, we may charge a re-shipping fee to send it again.

6. Damaged or Tampered Parcels

We take great care in packaging our carpets to ensure they reach you in perfect condition.

• If you receive a parcel that appears severely damaged, crushed, or tampered with at the time of delivery, please refuse to accept it from the courier.
• Immediately contact our support team so we can investigate and arrange a replacement.

7. Contact Us

If you have any questions regarding the shipping status of your order, please do not hesitate to reach out to us:

• Email: care@zasscarpet.com
• Phone: +91 9592407801

Our customer service hours are Monday to Saturday, 9:00 AM to 6:00 PM (IST).