Privacy Policy

1. Information We Collect

To provide you with a seamless shopping experience, we collect the following types of information:

• Account Information: Name, email address, phone number, and password when you register.
• Shipping & Billing Details: Addresses, contact details, and location data needed for order fulfillment.
• Interaction Data: Real-time chat logs and customer support communications handled via our integrated systems.
• Technical Data: IP addresses, browser types, and session information collected via cookies.

2. How We Use Your Information

The information we collect is strictly used to improve our services and process your orders. Specifically, we use your data to:

• Process and deliver your carpet and mat orders efficiently.
• Provide real-time order tracking and customer support updates.
• Send transactional emails (order confirmations, shipping updates) via secure mailers.
• Improve our website's performance and personalize your shopping experience.

3. Payment Processing & Third Parties

We prioritize your financial security. ZASS Carpets does not store your full credit card numbers or payment details on our servers. All transactions are securely processed through industry-leading, PCI-compliant payment gateways:

• Stripe: Used for processing international and secure credit/debit card payments.
• Razorpay: Utilized for secure regional transactions including UPI, NetBanking, and wallets.

Your payment information is handled strictly according to the privacy policies of these trusted third-party processors.

4. Data Security & Retention

We implement robust security measures, including encryption and secure socket layers (SSL), to protect your personal data from unauthorized access, alteration, or disclosure. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations.

5. Contact Us

If you have any questions or concerns regarding our Privacy Policy or how your data is handled, please reach out to our dedicated support team: